5 Reasons You Need a support Ticketing System

July 6, 2014

Using piecemeal solutions instead of a proper ticketing system to manage your service may be hampering your client experience.

Ticketing systems are one of the most important pieces of software used by top service providers and customer support operations. These systems allow teams to capture, manage, and track the status of customer issues in an organized and highly-collaborative manner.

Yet, in spite of the vital role these programs play in providing excellent service, a survey conducted by OneVision indicates that only about 1-in-3 companies are using an enterprise-class ticketing system.

Articles, Featured

Why Use STAMES Instead of Email? Many Reasons

July 3, 2014

If you’re thinking of using Stames to manage your customers’ requests or problems, you’re probably wondering if this software is really worth the investment.

Perhaps you’ve been using email to keep track of customer complaints and you’ve never had a problem with this method. What you probably don’t realize is how much simpler Stames makes resolving customer issues. The organization it provides helps with efficient problem resolution, which benefits customers and companies.